FAQ

Which bone is best for my dog?

The best bone for your dog depends on their size and chewing strength. Small dogs and puppies do best with MooSticks, which are gentle and easily digestible. Medium dogs benefit from BeefKnux, which are rich in cartilage and easier to chew. Strong chewers like MarroMunch, as they are dense and long-lasting. Senior dogs should stick to pizzle sticks, which are softer on aging teeth. Always supervise your dog while chewing and choose a bone that matches their size and chewing habits.

Why are bones so healthy for dogs?

Chewing on bones supports dental health by helping to reduce plaque and tartar buildup. The mechanical action of chewing scrapes the teeth, which can contribute to better oral hygiene. Bones also stimulate saliva production, which can help maintain oral health. Bone marrow contains naturally occurring nutrients like collagen, glucosamine, calcium, and phosphorus, which are important for joint and bone health. Additionally, chewing provides mental stimulation, helps relieve boredom, and can reduce destructive chewing behaviors in dogs.

How do I get free Bones?

If you're an influencer or content creator interested in collaborating with us, we'd love to hear from you! Email us at info@texasrb.shop to discuss partnership opportunities and how you can receive free bones to share with your audience.

Do the bones have a strong smell?

Some competitors’ bones have an overpowering smell that can make an entire room stink. Our bones are slow-cooked at low temperatures, which helps reduce excessive odor while preserving flavor and nutrients. While they have a natural scent that dogs love, they are not overwhelming for pet owners.

What are the ingredients in bones?

Our bones are made from 100% natural, premium Texas beef with no added preservatives, fillers, or artificial ingredients—just real, high-quality bone.

Are the bones raw or cooked?

Our bones are slow-cooked to enhance flavor, improve safety, and reduce bacteria that may be present in raw bones. This process also helps prevent excessive splintering while keeping the bone firm for extended chewing.

What is the Shelf-Life of my bones?

When stored in a cool, dry place, our bones can last up to 12 months. For best freshness and flavor, we recommend using them within six months of purchase.

How should I store my bones?

To maintain freshness and quality, store bones in a cool, dry place. If you want to keep them for an extended period, refrigeration or freezing is recommended to prevent spoilage.

Can I return bones?

Send us an email at help@texasrb.shop, and our team will be happy to assist you with your return or any questions you may have. If for any reason our product doesn’t meet your expectations, we’ll make it right—because your dog deserves it.

How long does shipping take?

Orders are processed within 1-3 business days, with standard shipping typically taking 3-5 additional business days. You will receive a tracking number as soon as your order ships.

My package says delivered, but I don't have it?

If your package is marked as delivered but hasn't arrived, please wait 3 to 4 days and check with your local postal service first, as they sometimes mark packages as delivered before they actually reach your doorstep. If your package still hasn't turned up, don’t worry—just email us at help@texasrb.shop, and we'll work with you to resolve the issue.

What should I do if I receive a wrong/ruined item or one is missing from my order?

Our team is dedicated to making it right and will promptly send the correct product or provide a suitable resolution to ensure your complete satisfaction. If you receive the wrong item, a damaged product, or notice something is missing from your order, please reach out to us at help@texasrb.shop, and we will take care of it as quickly as possible.